Frequently Asked Questions

  1. How do I find an item using the search features?
  2. What are my shipping options?
  3. Why isn't my order processing?
  4. What does 'currently out of stock' mean?
  5. How do I pay by check?
  6. How do I place an order using a purchase order?
  7. Why can't I check out?
  8. Why won't my PDF file print or save?
  9. Why do I receive an error message when I try to view a PDF file?
  10. I am part of the UW-Extension/Educator system and I do not see the appropriate discount, why?
  11. Where do I enter my coupon code?
If you need help, please call 877-947-7827, Monday through Friday, 8:30 am - 4:00 pm CT, or send us an email at pubs@uwex.edu.

Search Features

 
There are two search features on the Learning Store website.
 
1.The search box in the upper right-hand corner of the home page will search by title, product number (SKU), or keyword.
2. The Advanced Search tab, located under the Learning Store logo, searches by:
·         Product number (SKU)
·         Title
·         Author’s name
·         Keywords
·         Description
·         Price range
·         Category
·         Manufacturer (This refers to the UW-Extension program area.)
When using the advanced search, remember to check the appropriate box and/or use the pull down menus to refine the search.
Go to the Advanced Search page. 

Shipping

 
The Learning Store offers five choices for shipping, depending on the size of your order and where it will be shipped.
 
  1. UPS Ground
  2. UPS Second Day Air*
  3. FedEx Ground
  4. FedEx Standard Overnight *
  5. USPS - United States Postal Service, limited to items like DVDs and orders weighing under 13 ounces. 

*UPS Second Day Air and FedEx Standard Overnight are available on a limited basis. Orders placed Monday, Tuesday and Wednesday (Wednesday AM only) may qualify for this service. Call Customer Service to see if your order qualifies for these services at 877-947-7827, Monday - Friday, 8:30 am - 4:00 pm CT.

 
Please Note:  Orders and shipments will be processed on regular business days. Most orders will ship within 3-7 business days. 
 

Why won't my order process correctly?

-Item is 'Electronic Download Only.' These items may be viewed, downloaded, and saved to your computer. They are not for sale at this time.

-Item must be ordered from ‘Other Location.’ These publications are no longer available through the Learning Store, and when possible we have indicated the vendor you may purchase from. These items are not free, we have entered $0, as we do not know the current price. You should contact the suggested vendor for current pricing.

-Zip code field contains more than 5 digits. Use only your 5 digit zip code for billing and shipping addresses.

-Address field contains more than 30 characters. Our two address fields will each process up to 30 characters including spaces. If your address is more than 30 characters, please use both address fields so that your order will process properly.

-No shipping method selected. Please make sure that you have checked the radio buttons that indicates your chosen method for shipping.

-You must have an existing account and be logged in.

-You must create a password to complete creating your account. The password must contain each of the following: one upper case letter, one lower case letter, one non-letter, and contain at least 6 characters.

If you are still unable to place your order, please call customer service at 877-947-7827.

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What does 'currently out of stock' mean?

 
If you see "currently out of stock" listed on a publication's webpage, you are not able to put this item in your cart because the item isn't available for purchase at this time. The item may be in the revision stages and the new version is not yet available, it may be something we obtain from another extension and are in the process of reordering, or there may be other factors that have prompted this status. If you have questions about the availability of an item that is currently out of stock, please call customer service at 877-947-7827, Monday-Friday, 8:30 am to 4:00 pm CT.

I want to pay by check. Where do I send my payment?

 
If you would like to pay by check, please make your check payable to:
 
UW-Extension
 
Send your payment to:
 
UW-Extension
The Learning Store
432 N Lake St., Room 227
Madison, WI 53706

Using a Purchase Order

There is a $5 UW-Extension surcharge/processing fee for each purchase order (PO) used.

If you do not have an existing account with The Learning Store, call us at 877-947-7827 to see if you are eligible to use a purchase order and to set up your account.

Private entities (businesses and individuals) requesting to be invoiced will incur a $5 UW-Extension surcharge/processing fee that will be added to your order for invoicing. If you are able to use a credit card for your purchase you will avoid the additional $5 fee that is applied for invoicing. 

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PDF Files – I want to print or download a publication that has a PDF file on your website.

 
Many of the Learning Store publications have a PDF file that you can view before you make your purchase. If available, the PDF is located in the ‘Description’ section of the webpage that is unique to each publication. If there is not a PDF file icon in that section, there most likely is not a PDF file for preview, download or printing.
 
To print a file, open the PDF and click on the printer icon on the far right side of the tool bar.

If a document does not print correctly, check what version of Adobe Acrobat Reader you have installed on your computer. If you have an older version, it may be necessary to download the current version. You may download a free copy of Adobe Acrobat Reader here.

There are a few publications that cannot be printed, however they can be viewed and ordered.

 
To save a file to your computer, open the PDF and click on the floppy disc icon on the right-hand side of the tool bar.
 
You can navigate through the pages using the arrows that point up and down on the tool bar. You can also change the size of the page using the tool bar.
 
If you continue to have problems viewing, printing, or saving a PDF file, please contact customer service at 877-947-7827, Monday-Friday, 8:30 am - 4:00 pm CT.
 
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Viewing PDF files.

 
If a PDF file doesn't open properly, you may receive an error message. If you are using FireFox as your browser, try viewing the PDF file with Internet Explorer. If this does not work, please contact us. You can email us or call toll-free at 877-947-7827. If we are unavailable to take your call, please leave us a message with the title and item number of the PDF you are referring to.
 

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Staff Discount

UW-Extension faculty and staff are eligible to receive the staff discount. You must be logged in to receive your staff discount. If you are unable to log in, please contact us. If you have logged in and are still unable to see your staff discount, please contact us at 877-947-7827, Monday-Friday, 8:30 am - 4:00 pm CT.  If you are setting up a new account you will not automatically be given the tax exempt status or the staff discount. You must call customer service to set up a new account and receive the proper tax exempt status and staff discount.

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Coupon Codes

Coupon codes are attached to items that are free to Wisconsin residents and other groups, plus shipping and handling. These codes are listed on the item page. Items offered at reduced rates for all customers are assigned their own coupon codes. To enter the code:

  1. Log in.
  2. Proceed to the checkout area.
  3. Enter the coupon code located in the right-hand section of the checkout page.

If you are still unable to find the appropriate text box to enter the code, please contact Customer Service at 877-947-7827, Monday-Friday, 8:30 am-4:00 pm CT.

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